General Terms (GTC)
General Terms and Conditions (GTC) of N.U.S. AG, Hofwisenstrasse 12, CH-8260 Stein am Rhein
1. Validity of the conclusion of the contract
1.1 These “General Terms and Conditions” (GTC) apply to all sales contracts concluded via the N.U.S. AG website. Any deviating agreements must be made in writing. By placing an order, the customer agrees to these GTC and is bound by them.
1.2 The offer of N.U.S. AG, with its registered office in Stein am Rhein, is directed exclusively at persons domiciled in Switzerland or the Principality of Liechtenstein. Persons domiciled in the EU are requested to contact our distribution partner GxP Logistics Services GmbH, domiciled in Lörrach (www.uwemba-pastilles.com).
1.3 Should individual provisions of these GTC be wholly or partially invalid due to mandatory statutory provisions, the remaining provisions of these GTC shall remain in effect unchanged.
1.4 The order shall be confirmed by the Provider by e-mail. The contract is concluded by acceptance of the order by N.U.S. AG, either by sending an order confirmation or directly by sending the ordered goods.
2.1 All prices are quoted in CHF. Value added tax and processing are included. Shipping costs are charged separately. The shipping costs are also indicated online.
2.2 The provider reserves the right to change prices at any time. For customers, the prices published on the website on the order date shall apply.
2.3 If export or import duties are incurred during shipping, these shall be borne by the customer. No VAT is payable on sales to customers outside Switzerland, but they must pay the relevant national import duties. For customers from the EU we recommend our EU-Shop.
3. delivery conditions
3.1 Delivery is normally made within 10 working days. If a longer delivery period is necessary, the customer will be informed after this period at the latest.
3.2 If no information is given, the customer is entitled to waive the delivery.
3.3 Delivery shall be made to the address provided by the customer. In the event of incorrect, incomplete or unclear information provided by the customer, the customer shall bear all costs arising therefrom.
4. Liability and warranty
4.1 The buyer shall inspect the delivered goods as soon as possible and report any defects immediately: 052 741 25 88/ .
4.2 If there is a defect, the buyer may either withdraw from the contract or demand a replacement delivery.
5.1 The invoice will be enclosed with the shipment of the goods. Payment is due within 30 days of receipt of the invoice, free of charges and deductions.
5.2 In the event of late payment, the supplier will send a maximum of two reminders. If the customer then fails to pay, debt collection measures will be initiated. Claims for damages remain reserved.
6. data protection provisions
The data protection provisions can be found in the separate section on the data protection provisions of N.U.S. AG. This is available online on the website www.nusag-shop.ch.
7. return policy
You may return the goods received to us within 10 days of receipt of the goods, subject to the following conditions and stating a reason.
The goods must be in their original packaging and unopened.
The goods must be fully labelled (product hangers/labels).
The value of the goods will be credited in full to your bank account or credit card upon receipt and if the above points are complied with. Your credit card will be credited within the next 10 days, it may take up to 30 days until this credit is visible on your statement. Returns are at your own risk and expense. Please make sure that the return shipment has sufficient postage.
8. right of withdrawal
8.1 You can return articles that you do not like within 14 days at your own expense. In the case of a delivery in several parts, the return period will be extended until you have received all the remaining delivery(s). Please always enclose the delivery note or a copy of the invoice so that we can credit your returns immediately. However, the goods must be in their original, unopened packaging.
8.2 Returns are at your expense and risk. Please ensure that the return shipment is sufficiently stamped.
8.3 If the goods have already been paid for and the above points have been complied with, the full value of the goods will be credited to your bank account or credit card upon receipt of the return. Your credit card will be credited within the next 10 days, it may take up to 30 days for this credit to appear on your statement.
9. Jurisdiction, Applicable Law
These General Terms and Conditions may be amended at any time. Swiss law is exclusively applicable. The place of jurisdiction is the customer’s place of residence or the registered office of N.U.S. AG in Stein am Rhein.